Finding the Furniture Rental Service Provider

Selecting a good furniture rental service is about more than just selection and price. While staying within your budget and finding all the items you need are crucial aspects, finding a furniture rental company that provides excellent service after the papers are signed is even more important. A bargain price will not make poor service worthwhile.

Great customer service extends from the initial greeting to the close of the contract and beyond. It should be personal and implemented in every aspect of the transaction. Each staff person should be personally committed to giving you -- the customer -- the best possible experience.

Easy Options

Finding what you need should be easy. An extensive online catalog is one way Brook Furniture Rental provides great service to its customers. If making choices online does not feel comfortable, there are also a number of showrooms across the country. In a showroom, you can touch and see the quality and size of the pieces you may need.

If neither of these options works for you, Brook Furniture Rental has a personal concierge service that may be just what you need. Your concierge is the ultimate resource for excellent furniture rental service both before and after delivery.

Responsive Service

You should not have to wait long for a call back when you contact your rental company. In most cases, the customer needs an answer or assistance quickly so a long lag time will only cause problems. Brook Furniture Rental attempts to return every call personally and within 4 hours. Returning calls promptly is a sign of respect and a signal that you’ve chosen a good service provider.

Perfect Implementation

Your rental agreement should be executed perfectly. There should be no errors in billing. Delivery should be timely and prompt. Waiting weeks for your furnishings is just not acceptable. The rental furniture provider should give you a call ahead of time so you know when to expect delivery. Each piece should arrive in excellent condition and be the correct item for the order.

Guaranteed Satisfaction

Excellent furniture rental service should come with a guarantee. Brook Furniture Rental has a 100% satisfaction guarantee. If a rental service does not offer a guarantee, you may want to look elsewhere. Ask if you can return, at no cost, any item that does not meet your standards and get a replacement. Find out if the company will give a refund if an acceptable solution cannot be found. These measures show that the rental service stands behind its merchandise.

Excellent customer service should not be a rare commodity. Ask questions before you sign your furniture rental agreement to be sure you are choosing the right company.